Privacy Policy

About TravelNDC

This Privacy Policy, together with our Terms of use, sets out the approach that we at TravelNDC take with regards to the collection and handling of any identifiable information about you or the final passenger, and applies to all TravelNDC websites (including any affiliated sites), apps, APIs, and other services operated by us (hereafter collectively referred to as the “Services”).

About This Privacy Policy and TravelNDC

When Does This Privacy Policy Apply?

This Privacy Policy applies to information about you or the final passenger as an identifiable person that TravelNDC or its collects from, or about you. This Privacy Policy does not apply to anonymous data that cannot identify you or the final passenger in any way.

Services may contain links to third-party websites. TravelNDC is not responsible for the privacy practices or the content of these third-party websites. We recommend that you carefully read the Privacy Policys of such sites.

Data Controller

The data controller of any and all information provided to or gathered by TravelNDC and its applications is TravelNDC Technology Co.Ltd., a limited liability company with its address at 701-22, 7th Floor, 1st Building, JIA 23rd Huangsi Street, Xicheng District, Beijing.

About Personal Information and Uses

What Personal Information Does TravelNDC Hold on Me and Others?

• Information You Provide Us Directly

  TravelNDC collects and uses the information you provide to us directly in order to provide you with the services you request. For example, you may provide us your name, mobile number, email, and other information when you register a TravelNDC account. When booking flight ticket, or using our other service, you may provide passenger names, genders, ID document numbers and the contact person’s name, mobile number, email and delivery address, as well as other information. When paying for travel products, you may provide your bank card number, the mobile number previously provided to the bank, or your credit card number, cardholder name, expiry date, etc.

  In order for us to customize the services we provide you, we may also collect information about travel plans and preferences or the final passenger which includes meal requirements, departure date, check-in and check-out times, seat choice, ticket choice, insurance choice, and your selection of other services (such as extra baggage, lounge, etc.) provided by TravelNDC or the service provider(such as Airlines, third-party providers).

  If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too, such as your name and contact information. This includes recording phone conversations, when you call us and when you answer our calls.

  You may be travelling with other guests or make a booking on someone else’s behalf, in which case you will provide similar details to TravelNDC. However, we would like to remind you that it is your responsibility to ensure that the person or people whose personal information you have provided are aware that you’ve done so, and have agreed to your sharing of their personal information with TravelNDC for these purposes.

• Information We Collect Automatically

  TravelNDC collects some information about you or the final passenger automatically. Specifically:

  Log information, which refers to information that the system may automatically collect through cookies, a web beacon, or other channels when you use our services, including:

  • Device information or software information, such as your IP address, software version and device identifier (IDFA / IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services.
  • Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services.
  • Information contained in the content you share through our services, such as comments, and dates and times, etc.

  • Information on your preferences, such as language, region and currency.

    Location information, which we collect when you turn on your device’s location feature and use our location-based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.

• Special Categories of Personal Information

  In connection with fulfilling your travel requests for disability considerations and dietary preferences, some information you provide us with may be considered as “special category” personal information.

  How Does TravelNDC Use Personal Information?

• TravelNDC will generally collect and use your or the final passenger’s personal information for the following purposes:

  1) Providing services to you: We will use your or the final passenger’s personal information to complete and manage your online booking. In addition, we will provide you with related products and services through affiliates, business partners, and third parties.

  2) Fulfilling obligations: Dealing with insurance claims and payments that occur under relevant policies, claiming for loss caused by service partners, or recovering payments made etc.

  3) Account management: You can create a TravelNDC account and we will use the information you provide to manage your account and provide you with practical features. You can use your account for various operations, such as managing bookings, adjusting personal settings, adding frequently used passenger information, checking past bookings, evaluating orders, and managing payments, etc.

  4) Responding to your inquiries and requests: We provide customer service in multiple languages to offer help when you need it.

  5) Marketing activities: Where you have a TravelNDC account, we will also use your personal information for marketing purposes, such as sending you information and promotional activities on travel products or services that may interest you.

  6) Contacting you: Responding to and dealing with your questions or requests, sending booking-related messages (such as messages telling you of a successfully submitted booking, messages reminding you to complete unfinished bookings, etc.). We may also send you questionnaires or invite you to provide feedback on our services, etc.

  7) Market research: We will sometimes invite you to participate in market research to better understand your interest in our products, services, and websites.

  8) Improving service security and reliability: We may detect and prevent fraud and illegal activities and use your personal information for risk assessment and security purposes.

  9) Data analysis: We may use your personal information for analysis so that we can get to know your location, your preferences, and demographic information, or match it with the data obtained from other sources (including third parties), to develop our products and services or marketing plans, and to improve our services.

  10) Daily operations: Including but not limited to booking management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, internal policies and procedures, and producing internal reports.

  11) Monitoring:

  • We monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.
  • Your phone conversations with our customer service staff, both answering our calls and calling us, may also be recorded. We may rely on these recordings to monitor the quality of our customer service, check the accuracy of the information you provide to prevent fraud, or serve the purpose of internal staff training.
  • We monitor your use of our website or app, to help us refine and improve the way our website or app works.

  12) Reviews and feedbacks:

  • We display guest reviews on the related accommodation information page on our websites, on our apps, on our social media accounts and social media apps, or on the website of the related accommodation or business partner’s website. This is to inform other travelers about the quality of the travel product you used, the destination you chose, or the other services you have used.
  • We will also aggregate your guest review data with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your reviews or in other destination-related information you share with us in an anonymous form, unless you have included this information in your public profile. This is to help travelers like you find the right destination and the best accommodation to suit them.

  13) Payment verification: If you use a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number, and card number you submit in order to prevent fraud.

  14) Investigations and complaints management: We use information you provide to investigate any complaints received from you or from others about our website, or our products and services. We also use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including the disclosure of such information in connection with legal process or litigation).

  15) Purposes which are required by law: In certain cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations and compliance, respond to requests by government or law enforcement authorities conducting an investigation, or to enforce the Terms and Conditions in connection with any Services provided by TravelNDC as reasonably expected.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you can withdraw that consent, however where you do we may not be able to perform the contract we have or are trying to enter into with you (for example, to fulfil your booking). To withdraw your consent, please contact us at contact@travelndc.com.

How Does TravelNDC Share Information?

We may share your booking information, account information, device information, and location information with affiliate companies within our corporate family and third parties, such as the partners detailed below, to ensure the successful provision of services to you. Our partners include the following types:

• Providers: including but not limited to airlines, hotels, cruise lines, car rental agencies, travel agencies, scenic spot operators, and event providers and agents that meet your booking needs. These providers may contact you as needed to provide you with travel products or services. These providers are not controlled by TravelNDC and personal information disclosed to them is subject to the applicable provider's Privacy Policy and security practices. Therefore, we encourage you to review the privacy policies of any travel provider whose products you purchase through TravelNDC.
• Third party vendors We may work with third party vendors under contract to us to provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including information necessary for us to operate the features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
• Business partners: with whom we may jointly offer products or services, or whose products or services may be offered on our websites or apps. You may tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional products or services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Modification of Privacy Policy

TravelNDC will modify this Privacy Policy when necessary. Please understand that we may revise this Privacy Policy at times as we consider appropriate. We will note the date of the latest update of this Privacy Policy and the update will take effect when it is published. Without your explicit consent, TravelNDC will not reduce your rights under this Privacy Policy. Therefore, you should review this Privacy Policy periodically to keep up with our most current policies.